Girl applying her do-it-yourself lash extensions at home
Girl applying her do-it-yourself lash extensions at home

FREQUENTLY ASKED QUESTIONS

LONGEVITY OF DIY LASH EXTENSIONS 

How many days can I wear my DIY lash extensions for?

Although others have managed to wear them for longer, we recommend 7 days for best results. They may however last longer or shorter depending on your individual body chemistry / genetics (eg oily lids will dissolve the Bond sooner) & the way you apply and care for your lashes.

You can also use our lashes for 1 day use, say if you wanted to try a new style for the next day.

The great thing is that removal (and re-application!) is super easy, fast and can be done at home, so even if a cluster is starting to look iffy after a couple of days, there’s nothing stopping you from fixing or replacing it!

Can I carry on daily activities with my DIY lash extensions on?

YES! You can carry on your daily activities as per usual e.g. exercising/sweating, showering, sleeping… However, do bear in mind that, as is the case for professional salon lash extensions - oil, heat & water will soften the bond’s hold. Our lashes can sustain some light face-sleeping, but of course, excessive rubbing will also loosen the bond’s hold.

With proper care, your DIY lash extensions can last up to 1 week.

How to improve lash wear time?

Factors that affect lash longevity are:

- Lifestyle

- Lash maintenance (i.e. how well you take care of them)

- Individual body chemistry / genetics (e.g. oily eyelids will dissolve the Bond faster)

- Your application of Bond and Sealant

Lash retention will improve after you've done a couple of applications & have learnt to better / more accurately apply Bond and Sealant.

Some customers managed to get 8+ days wear, even though they started out with only 3 days wear (when they first began applying DIY lashes).

Can I shower with my DIY lash extensions on?

Yes you can. However, please note that they are water-resistant, NOT waterproof. They can take a splash or two of water but don’t get them drenched and avoid DIRECT contact with water (if you want them to last you longer).

If you do get them drenched at e.g. a pool party - no biggie - you don't need to worry about them coming off at the party but bear in mind they probably won't last the full 5 days anymore. Gently pat dry with a clean tissue, leave to air-dry and then brush them out with a lash spoolie (if needed). Re-squeeze with our applicator. 

Also remember that steam and heat may soften the bond’s hold. In other words, treat your DIY lash extensions like you would professional salon ones. 

Can I use make-up with my DIY lash extensions?

Yes! You won’t be needing mascara. However, if eyeliner or eyeshadow is applied, please be careful when removing it and be sure to use a water-based (rather than oil-based) make-up remover (eg micellar water) and/or wipes. See our blog post here for a video tutorial of how to remove make-up with lashes on.

How do I wash my face with my DIY lash extensions on?

Use oil-free make-up remover (eg micellar water) to wipe off eye make-up. Try to avoid touching the lashes. Apply and massage the cleanser around your eyes, then wipe away with a wet face cloth. Wash the part below your eyes & your forehead as per normal. In other words, treat your DIY lash extensions like you would professional salon ones and avoid touching them. See our blog post here for a video tutorial of how we wash our faces with lashes on!

How do I care for my DIY lash extensions?

To maximise longevity, we recommend the following. But even if you DON'T follow 1 or more of the below - no biggie - it just means that your lashes might not last the full 1 week (but you should get at least 5 days' wear out of them anyway).

  1. Try and not get them wet for the first 12-24 hours, to ensure that the bond dries properly. That includes steam from hot showers. 
  2. Avoid oil-based products near your eyes (including foundation, creams, cleansers, removers, eyeliner, eyeshadows containing oils).
  3. Try not to rub and pull on them in general. Oil from your fingers can wear down the bond. 
  4. When showering, try to avoid excessive water pressure or water exposure where possible, as they are water-resistant and not waterproof. If they get wet, gently pat dry and let them airdry. Brush out with a lash spoolie later if needed. Re-squeeze with our applicator.
Will my lashes just POP OFF my eye & leave me very embarrassed?

Definitely not! NONE of our customers have ever experienced a lash popping off in the middle of the day... how cringe!

This is because as soon as a lash segment starts to get a bit loose - you will feel it and know it is time to check it & perhaps re-squeeze or touch up. And even if you don't - our proprietary lash bond formula ensures they don't ever 'pop off' like a strip lash band without you knowing - they usually have to be at the very least pulled off (assuming it is already loose).

Ordinarily when everything is securely on, you don't feel anything. So as soon as you feel something - that is your alert to check your lashes whenever you have time.

What if a lash segment is coming loose?

Just grab your bond and applicator and reapply. Unlike salon lash extensions where you have to book a refill, this fix takes only a couple of seconds!

Also, each lash pair comes with 12 segments, a generous 6 per eye! Most people only need 4 or 5 segments per eye, but we wanted to err on the safe side and give you extra :)

What if I want to remove the my DIY lash extensions after 1 day?

Some of our customers choose to remove DIY lash extensions after 1 day for personal reasons, for example if they prefer to wear a new lash style the next day. Removal is very easy and takes less than 1 minute.

WEAR AND USE

What do the Zukyun DIY lash extensions feel like, once on?

They feel just like traditional salon lash extensions i.e. you don’t feel anything at all! This is because they are designed to adhere to the underside of your natural lashes, NOT your skin, eyelid or waterline. 

Our motto is: If you CAN feel something - you’re doing it wrong. But no worries, we’re here to help you get it right - please visit here for a video library of beginner friendly tutorials. Also, feel free to drop us a line at hi@zukyunbeauty.com if you need extra one-on-one help :) 

Bear in mind that our lashes are specially designed for petite eyes, and are therefore weightless compared to others on the market. To ensure maximum comfort for daily wear (and sleep!), we crafted the cotton band to be ultra-thin, soft and supple. 

Each pair of Zukyun DIY Lash Extensions comes with 12 lash segments. Will this be enough for my eye?

Yes, definitely! That’s a generous 6 segments per eye!

Full-eye lash look

Most people only need 3-4 segments per eye for a "full-eye" lash look, but we wanted to err on the safe side and give you extra :)

Super natural look

Some of our customers like to use just 2 lash segments at the ends of each eye for a super natural & lifted look.

The only exception are the lashes Fruitcake Flutter and Sleigh the Day - they each come with 8 lash segments in total (because these lash segments come with longer lash bases).

How do I remove my Zukyun DIY lash extensions?

Removal is really fast and easy - takes a maximum of 1 minute.

Apply our Remover to the underside and top of your lashes. Gently rub your lashes with your fingers to massage everything into your lashes. Wait around 40 seconds before gently rubbing again - they should slide right off and you shouldn’t feel any discomfort. If not, apply more remover and give it a little more time. Do NOT tug them off as this may damage your natural lashes. See our video library of tutorials, tips and tricks here.

Can I re-use my Zukyun DIY Lash Extensions?

Yes, our lashes are reuseable up to 7x! Instructions on how to sanitise & reuse are here. Most customers use 2-3 lash clusters per eye and most lash packs come with 12 lash clusters (so that's 2-3 FRESH uses before reusing).

I wear glasses and contacts. Can I use your Zukyun DIY lash extensions?

Absolutely! Our lashes are suitable for both glasses and contact lens users.

My lashes got a bit clumpy :(

This can be easily avoided by following the tips on this here.

If they are already clumpy, then you can fix this by using a SHARP tweezer to comb through the clumpy parts. Do not use our Zukyun applicator (which is specifically designed to have dulled edges for 100% eye safety).

APPLICATION

Do I really need the Lash Sealant & applicator? 

Yes. You won't get that tidy salon lash look OR achieve week-long lash longevity without them. They are needed for Step 2 of application i.e. "squeezing". You can see from this brief tutorial video(from 1.05 min onwards) that all of the items in a Zukyun starter bundle are important for application. 

How long does it take to apply and is the process easy? 

It takes 9 minutes to apply but this all depends on technique and experience. The first application can be a bit tricky since the technique will be new to you. By the third time you should be a pro! See our blog post here for a video tutorial

Can I wear Zukyun DIY lash extensions if my natural lashes are short/straight?

Yes! Our lashes are specially designed to be worn on stubby straight Asian lashes and petite eyes. Please do curl your natural lashes with an eyelash curler, prior to applying the lash extensions. 

My natural lashes grow downwards. Can I still use Zukyun DIY lashes?

Absolutely! As per our Application instructions here, CURL your natural lashes first with your favourite eye curler, BEFORE starting to apply our Bond.

This means that the Zukyun DIY lashes - once applied to your curled natural lashes - will be out of your eyes and you won't see them in front of your eyes.

Will my lashes droop over the next few days, I hear you say? No worries! The Bond & Sealant will hold the curl in your natural lashes for as long as they are applied. If you need to re-curl after say 5 days, feel free to do so (you don't need to remove the DIY lashes before doing this).

I have sparse & straight lashes. Can I still use Zukyun DIY lashes?

No problem! Most Zukyun customers have weak lashes due to their previous lifestyle of continuous salon lash appointments. Also, our founders and a lot of Zukyun customers are of East Asian descent, which means that their lashes point straight downwards and are barely visible!

For this reason, Zukyun Beauty lashes are unique in that they are designed to be ULTRA-featherlight. The lash band is a single thread of organic cotton as opposed to the thick & obvious plastic backings you'll find at the drugstore. Guaranteed you won't feel anything on your eyes. 

However, if you're really worried - we suggest selecting our natural lash styles.

I can’t apply strip lashes. Will I struggle with these?

Our lashes are designed for easy at home application. Most of our customers either cannot apply strip lashes, or find our lash system much easier than strip lashes. Also, unlike strip lashes - you won’t have to worry about them coming off in the corners & you can’t feel them on your eye. If you can mascara, you CAN lash!

Am I able to customise and layer my Zukyun DIY lash extensions?

Most definitely. Our ultra-fine lash bands allow you to customise and get creative with how you want to build your lash look. Once the first set has dried, you can redo the process with one, two or a whole new set of lash segments to turn up the drama!

I still have questions about application :(

We've got a whole video library of tutorials, tips & tricks to help you out! Just click here to see them.

And if all else fails, please contact us at hi@zukyunbeauty.com for some 1-1 help! We offer LIFETIME customer service application support.

COMPARISON TO OTHER LASH ALTERNATIVES

How are your DIY lash extensions different to SALON lash extensions?

CONVENIENCE/ MAINTENANCE: We win on this one.  No more lash appointments! If you’re not happy with how your lashes look after a couple of days - fix it yourself in SECONDS at home, on your time & at your convenience! Say goodbye to hiding sparse lashes behind sunglasses right before a lash salon infill. Enjoy perfect looking DIY lash extensions 24/7. 

APPEARANCE: The look of our falsies is very similar to salon lash extensions.  However, our bond is black in colour, so it may give you a little bit of a natural eyeliner effect (depending on how much bond you use). Our clear bond is coming out soon!

COMFORT: They feel just like traditional salon lash extensions i.e. you don’t feel anything at all! This is because in the case of BOTH DIY and salon lash extensions - the false lash extensions are designed to adhere to your natural lashes, NOT your skin, eyelid or waterline. 

LONGEVITY PER USE: Our DIY lash extensions are designed to be worn for 1+ week, so don’t last as long as salon lash extensions. This is because our formulations are NOT the same as the glue used in professional settings - salon ones contain harsh chemicals and are NOT safe for at-home use.

Are your DIY lashes safe to use with SALON lash extensions?

YES! This means that if you're finding your salon ones are patchy 1-2 weeks in, with the help of our DIY lash extensions, you can survive until your next lash appointment (or cancel it altogether... just a thought!) :p

No more running around hiding patchy lashes behind sunglasses until you can next get to the salon!

How are your DIY lash extensions different to STRIP lashes?

APPEARANCE: Say goodbye to ugly gaps and lifting strips on your eyelid. Our lash extensions are designed to adhere to the underside of your natural lashes, making our band undetectable and creating a seamless finish. Our lashes are designed on a lightweight almost invisible band, making them almost 15x lighter than a regular strip lash.

COMFORT: Strip lashes can feel heavy, uncomfortable and irritating on the eyes. I couldn’t wait to peel them off at the end of the day. Our DIY lash extensions feel just like salon extensions. See the next question below for more details on how they compare to salon lash extensions. 

EASE OF APPLICATION: Strip lashes are notoriously difficult to apply and the glue gets everywhere. Whereas you’ll be pleasantly surprised at how easy it is to apply our DIY lash extensions. They are applied on the underside of your lashes, as opposed to on top. With a little practice, it’ll take around 9 minutes to do both eyes. Girl, if you can mascara, you CAN lash!

LONGEVITY: Our DIY lash extensions are designed to be worn for 1+ week. They are water-resistant, face-sleeper proof and sweat-proof. Strip lashes should always be taken off at the end of each day. 

EYE SAFETY

Is your bond the same as the glue used for professional lash extensions?

No, our bond is NOT the same as professional lash glue.

The reason why our formulas don't last as long (1 week VS 1 month) as salon lash glue is because they don't contain the harsh chemicals typically found in salon lash glue. The upside here is that, unlike salon lash appointments, our formulas definitely won't harm your natural lashes. Click here to learn more.

Salon lash glue dries hard, putting pressure on your natural lashes. Our formulas remains flexible which allows the natural lashes underneath movement and allows them to continue their natural lash cycle. 

Is the bond safe for daily use on sensitive eyes?

Absolutely! Our products do not contain formaldehyde or latex (these are harsh chemicals that are likely to irritate sensitive eyes).

Our proprietary lash bond is ophthalmologist-approved, clinically-tested and proudly made in South Korea.

Although we do take every precaution to ensure our products are non-toxic & suitable for even sensitive eyes, as with any new adhesive, it is very important to perform a patch test before application. Please remember to do so before using our products.

How should I conduct a patch test?

Apply a small amount of bond and sealant behind your ear (lower section) & wait 24 hours to see if any irritation occurs. If irritation occurs, rinse the area immediately with warm water for a few minutes, discontinue use of the product straight away. If irritation or inflammation persists please seek medical advice.

Although we do take every precaution to ensure our products are non-toxic & suitable for even sensitive eyes, as with any new adhesive, it is very important to perform a patch test before application. 

Are your products hypoallergenic?

Yes. We make it our mission to research and develop products that will create comfort and beauty for everyone. We have formulated and tested our products according to international standards to ensure that all skin and eye types are able to use our lash system without irritation.

Our proprietary lash bond is ophthalmologist-approved, clinically-tested and proudly made in South Korea.

Although we do take every precaution to ensure our products are non-toxic & suitable for even sensitive eyes, as with any new adhesive, it is very important to perform a patch test before application. 

Will this new lash system hurt my eyes?

No! Our proprietary lash bond is ophthalmologist-approved, clinically-tested and proudly made in South Korea.

Making sure that the lashes do not touch your waterline is essential. If you do place too closely to your waterline it will cause discomfort and irritation, so we recommend you remove lash straight away and re apply. Check out our blog page here to see an explanation & pictures of what we mean with the waterline.

What is a waterline?

Check out our blog page here to see an explanation & pictures of what we mean with the waterline.

Will Zukyun DIY Lash Extensions damage my natural lashes?

Zukyun DIY Lash Extensions will not damage your natural lashes, assuming they are removed properly with our Lash Remover.

Our Lash Bond is NOT the same as professional lash glue. The reason why our formulas don't last as long (1 week VS 1 month) as salon lash glue is because they don't contain the harsh chemicals typically found in salon lash glue. The upside here is that, unlike salon lash appointments, our formulas definitely won't harm your natural lashes. Click here to learn more.

Zukyun Lash Extensions are featherlight and are designed to grip onto multiple natural lashes. This minimises the weight that your natural lashes will bear, compared to lash salon extensions which may apply several lashes to each individual natural lash.

Please follow the correct removal instructions (using our Lash Remover) to ensure your natural lashes are not damaged. Only 40 seconds is needed for at-home lash removal.

Will my natural eyelashes still grow with Zukyun DIY Lash Extensions on?

Yes! Our formulas are guaranteed not to harm your natural lashes or affect their natural growth. When applying your lashes, make sure you place them close to the natural lash line, but NOT touching the skin. The ideal distance from the natural lash line to place the lash extension is 1mm from the natural lash line. This ensures there is no tension at the root line and allows your natural lashes to breathe.

I removed the lashes & noticed some natural lashes have fallen out?

Don't panic! Your natural lashes shed daily and have a life cycle of 60-90 days. On average, we lose 1-5 lashes per day. Each individual lash is running on its own time, so if lashes appear to come out with your Zukyun lash clusters (providing you have not pulled them out & removed correctly), it was just their time to fall out.

I’ve had a bad reaction to the product, what should I do?

Zukyun Beauty (and MEMI Evryday Limited) disclaims any liability for skin reactions; we recommend patch testing each product before usage. After a patch test, if irritation develops, immediately stop using the product and rinse the area with warm water for a few minutes. If inflammation continues, please seek medical advice.

OUR PRODUCTS

How long will one starter bundle last me?

At least 5+ months as everything inside it (including the lashes) is reuseable. The liquids (Lash Bond, Sealant, Remover) will last you even longer, around 8+ months depending on frequency of usage.

I've got monolid or hooded eyes

...so do we! You’re in the right place - ALL of our lashes are designed for monolids & hooded eyes. Feel free to pick whichever lash styles that speak to you!

However, if you have monolid eyes, you will find that lashes with a deeper curl (i.e. D curl), like Fruitcake Flutter, will really open up your eyes & make them twinkle! Click here for our lash style guide.

I don't know which lash style to pick!

Check out our ultimate lash style guide here. Go for our Naturals for an everyday “your lashes but better” look, Wispys for an everyday glamorous look, and Volumes for an evening drinks vibe!

Or send us (via Instagram) pictures of your ideal lash look for custom recommendations.

Which lash style for a cat-eye look?

Easily achieve a lifted cat-eye look by following these lash combos here.

Are the lashes reuseable?

Yes, our lashes are reuseable up to 7x! Instructions on how to sanitise & reuse are here. Most customers use 2-3 lash clusters per eye and most lash packs come with 12 lash clusters (so that's 2-3 FRESH uses before reusing).

How long will one bottle of bond, sealant and remover last me?

Each bottle of bond, sealant or remover gives you 8 MONTHS of usage (and that's assuming you use them & switch out your lashes every week or so!).

Always tightly close the bottle straight after use. 

What can I expect from Zukyun DIY lash extensions?

We are the only DIY lash extension system specifically designed for a natural look on petite eyes & humid weather. We own our formulas, so you won't find them elsewhere.

Our proprietary bond and sealant formulations give you long-lasting wear in hot and humid weather.

Each lash pair is lovingly handmade out of fluffy layers of weightless Korean Silk. They sit atop the thinnest band, made out of cotton for maximum comfort.

Do I really need the Lash Sealant & applicator?

Yes. You won't get that tidy salon lash look OR achieve week-long lash longevity without them. They are needed for Step 2 of application i.e. "squeezing". You can see from this brief tutorial video(from 1.05 min onwards) that all of the items in a Zukyun starter bundle are important for application. 

What does the Lash Sealant do?

Our Lash Sealant is made in South Korea and is the key ingredient for a good lash squeezing. Without it, you will be pulling away your DIY lashes as you go to squeeze them (which is obviously not what we want!).

Do I really need the Lash Remover? 

Yes. It is the only way to ensure a pain-free and smooth removal that promises 0 damage to your natural lashes.

Why did my Lash Bond become a little clumpy?

Always tightly close the bottle straight after use. As our bond is designed to be faster drying than regular lash glues and adhere for an extended period of time, if it is exposed to air for too long the texture may become a little clumpy. 

Are you vegan and cruelty-free?

YES! We believe that the only way to truly be cruelty-free is to completely abstain from using animal byproducts in our lashes. We do not believe that taking hairs from an animal can ever truly be "cruelty-free". Our lashes are made from ultra-fine premium synthetic Korean Silk PBT. You won’t find ANY mink hairs here! 

Our Lash Bond and Lash Sealant are proudly made in South Korea.

SHIPPING & DELIVERY

Where do you deliver?

We offer subsidised WORLDWIDE shipping from Hong Kong.

Shipping of starter bundles is FREE for most countries located within Asia (including Hong Kong, Singapore, Malaysia etc.)

Check out our Global Shipping Costs page to see how much (or little!) you need to top up for delivery to your country.

Delivery times and order thresholds for FREE shipping to your country are also on this page.

Do you offer free shipping?

ASIA

Yes! Shipping is free in Asia for starter bundles, and all orders equivalent to $350HKD (see conversions into your local currency here). No code necessary. Free shipping will be applied at checkout.

WORLDWIDE

We also offer subsidised worldwide shipping from Hong Kong.

Check out our Global Shipping Costs page to see order thresholds for FREE shipping to your country.

What are the shipping costs and times?

HONG KONG

Shipping is free for delivery of starter bundles, and all orders over $350HKD.

A $30 flat fee is chargeable for orders under $350HKD. Please allow up to 2-3 business days for delivery (but this timing may differ depending on the shipping option you selected at check-out).

We also offer a speedy delivery option costing HK$50 for same or next working day delivery.

Please allow additional time for delivery if you reside on one of the outlying islands.

WORLDWIDE

Shipping of starter bundles is FREE to most countries located within Asia (including Hong Kong, Singapore, Malaysia etc.)

We also offer subsidised worldwide shipping from Hong Kong. Check out our Global Shipping Costs page to see how much (or little!) you need to top up for delivery to your country.


Delivery times and order thresholds for FREE shipping to your country are also on this page.

I can’t wait for longer lashes – how will I know my order is processing?

Sit tight ladies! ;) Every order is scheduled immediately at the confirmation of your order, and orders leave our warehouse within 1-2 days of payment. 

We will drop you your tracking number via email as soon as your order is confirmed and processing - so you can track your lashes in real-time.

Please check your spam filter or contact us for confirmation at hi@zukyunbeauty.com.

Address changes & order cancellations 

Once an order is placed, we are unable to cancel, change or update the details of your order as our warehouse uses automatic systems that can not be stopped once an order is placed. This is to ensure orders are dispatched in a timely manner.

If you do need to make changes, please contact us ASAP and within 8 hours of placing your order at hi@zukyunbeauty.com with your query and 'urgent' in the subject. For example: 'Urgent- address change' or 'Urgent- order cancellation'. We will try our best to accommodate you where possible. 

When can I expect to receive my order?

HONG KONG

All products are shipped directly from Hong Kong. Your order will be delivered within 2-3 business days (but this timing may differ depending on the shipping option you select at check-out) following the order confirmation.

WORLDWIDE

We offer subsidised worldwide shipping from Hong Kong. Check out our Global Shipping Costs page to see delivery times to your country.

Additional business days may be required for delivery during peak selling and festive periods.

I think my package is lost, what do I do?

For those rare occasions where an order hasn't been received by the customer, we will regard it as "lost in transit" and resend your order. 

For HK orders, we will regard orders as lost in transit if you haven't received them after 10 business days. For worldwide orders, we will regard orders as lost in transit if you haven't received them after 20 business days. Please wait this timeframe before contacting us, as we cannot re-send packages until this timeframe has passed. In case your package was lost, please reach out to hi@zukyunbeauty.com so we can help you ASAP.  

Please note we cannot refund any parcels that didn't arrive on time or were sent to the wrong address. We are also not liable for orders that have been scanned as delivered. If an order is returned to us by postal workers, rest assured that we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Will my multiple items be shipped together?       

Yes, multiple items in the same order will be shipped together in one package. 

We also do not partially fulfil orders that contain a pre-ordered item, meaning your order will only be fulfilled once all items come into stock. Please purchase separately if you wish to receive in-stock items sooner.

REFUNDS & EXCHANGES

What’s your return policy?

You can easily request a return of your Zukyun product(s), no questions asked, within 7 days of receiving the order. However, we do not cover or offer refunds on postage or shipping charges unless your order is faulty or damaged.

To begin your return process you must contact us on hi@zukyunbeauty.com within 7 days of receiving your order (and send us clear pictures of the products you received in its original box). In order for us to accept returns, all returned items must be returned unused, undamaged and in its original outer packaging, which must remain sealed and thereby unopened. Returns that do not meet these requirements will unfortunately not be refunded. Note we reserve the right to reject returns that do not meet these conditions. 

We suggest using a trackable service as we are not liable for returns lost in transit.

Further return/refund information can be found on our Refund Policy.

Gentle reminder that each of our lash extensions are handmade and discrepancies may occur. If the lashes differ from one another in regards to hair assignment this does not constitute damaged items - our lashes are designed to mimic natural lashes, after all! 

How long does it take to receive a refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hi@zukyunbeauty.com.

Unless your order is faulty or damaged, shipping and handling costs (for shipping to & from the customer, in the case of returned products) are not refundable.

I want to exchange an item, what do I do?

Exchanges are not supported at this time - if you would like a new product, please return your unwanted item (following the above steps regarding Returns) and place a new order.

What should I do if I receive the wrong product?

Just email hi@zukyunbeauty.com with your order number, picture of the lashes you received in its original box & the paper invoice included in the parcel, and we’ll sort you out ASAP!

My order has arrived damaged/faulty :(

We are extremely sorry to hear you have received a damaged/faulty/incorrect item. 

If you received an incorrect item or damaged item, please email us within 7 days of order delivery. 


Steps:

Please send your request to hi@zukyunbeauty.com with the subject line “INCORRECT ITEM(S)/DAMAGED ITEM(S): [your_order_number]”

In the email, please include the:

  • Order number
  • In the case of damaged item(s) - photo of the damaged item(s) with its original packaging & explanation of the damage 
  • In the case of incorrect item(s) - photo of the incorrect item(s) with its original packaging. Let us know what you should have received instead.

Please do not dispose of the items as in some cases you may need to return them (in unused condition with original packaging) to be eligible for a refund. 

Gentle reminder that each of our lashes are handmade and discrepancies may occur. If the lashes differ from one another in regards to hair assignment this does not constitute damaged items - our lashes are designed to mimic natural lashes, after all! 

Our support team will review the request and will contact you with further instructions. Note we reserve the right to reject returns which are not in the original condition in which they were received. 

LASH CLASSES

Do you offer lash classes?

HONG KONG

If you have bought a bundle and would like a lash class, remember to type in "LASH CLASS" in the order notes when checking out & also message us on Instagram. We will meet up with you for a FREE lash class, lasting 20 minutes, at a time & place convenient to you. If you cannot successfully lash by the end of the 20 minutes, you get a 100% full refund :)

Click our saved story highlight on Instagram titled "LASH CLASS" to see videos of students applying their own lashes! 

OVERSEAS

Online Zoom lash classes are available and we have 24/7 customer support. Just message us on Instagram with your order number to get started - we typically respond within 30 minutes and can get you scheduled in for your free class within a couple of days. You can also check out our video library of tips & tricks here.

PAYMENTS & PROMOTIONS

What forms of payment do you accept?

We accept 50+ different payment methods, including: Visa, Mastercard, AlipayHK, FPS, WeChat Pay, UnionPay, PayPal, American Express, GrabPay, ShopeePay and JCB.

We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Do you offer any discounts or promotions?

These are announced via our social media channels or newsletter (sign up below!). Check out our Instagram.

You can get 7% off starter bundles by signing up for our newsletter at the footer of this page.

We ship for FREE to most Asian countries.

How do I use my promo code, discount code or gift card?

Enter your code into the “Gift card or discount code” box at checkout and hit “Apply”. We recommend copying and pasting the exact code into the gift card or discount code box to apply your discount. Please note that promotional codes cannot be combined, nor they can be used during other promotions or sales as well.

Some of our promo codes may come with an expiration date, so that you can plan your shopping date accordingly.

Oops! Can I use a discount code for an order that I already placed?

Unfortunately, discount codes must be entered at checkout and cannot be applied retrospectively to completed orders. 

Do you offer a Makeup Artist Discount?

Yes, we know how hard you work and that is why we offer a professional MUA discount. Please drop us an email at hi@zukyunbeauty.com. Upon approval you will receive an email confirming your application status and your own unique discount code.

REWARDS

Do you have a loyalty program or points-reward program?

Yes we do! Get multiple discount vouchers for 20-35% off by leaving reviews, referring friends, and following on Instagram or Facebook. Read about our loyalty program here:

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GENERAL

What is the Zukyun difference?

We are different because of the following 3 reasons:

1. LASHES. We are the first and only home lash extension system whose lashes are specifically designed for a natural look on petite eyes, hooded eyes & monolids. That means our lashes are ultra-light - guaranteed you won’t feel them on!

2. FORMULAS. Our Korea-made lash adhesives are specifically formulated for that strong 1+ week hold in humid weather. The formulas belong to us so you won't find them elsewhere.

3. SERVICE. We are the only lash company worldwide who offers lash classes, in person and online. If you can't lash within this free 20-minute lash class - your money back no questions asked! 100% money back guarantee & hassle-free returns.

How was Zukyun founded?

Prior to starting Zukyun Beauty, we were self-proclaimed lash salon ADDICTS. But we quickly realised that our own natural lashes were suffering from continuous lash appointments. Read more about our story on our About Us page.

What does ‘Zukyun’ mean?

‘Zukyun’ is an onomatopoeic Japanese word for when you’ve been struck with love, as if by cupid’s arrow. We hope our lashes instantly make customers feel that way about themselves, as soon as they put them on. Please read more about our heritage story on our  About Us page.

CONTACT

How can I contact the Zukyun team?

We’re always here to help! If you have any questions about an order, our products, or our website, please email us at hi@zukyunbeauty.com.

How can I sell Zukyun in my store?

If you would like to become a Zukyun retailer, contact us by filling out the form on this page.

Who should I contact about a press opportunity? 

If you would like to discuss a press opportunity, please email us at hi@zukyunbeauty.com and insert in the subject line of the email "PRESS OPPORTUNITY [YOUR COMPANY NAME]"

Who should I contact for social media collaborations? Does Zukyun have an influencer or brand ambassador program?

Yes, we have an influencer/ brand ambassador programme! Earn 25% commission on sales. Sign up here.