Girl using fake eyelashes
Asian woman applying natural looking fake lashes

GLOBAL SHIPPING COSTS

Girl using fake eyelashes

FREE SHIPPING

We believe that everyone everywhere should have access to beautiful lashes that fit their eyes. For that reason, we offer FREE SHIPPING for starter bundles to most countries located in Asia (assuming no discount code is used at check-out). 

For countries outside of Asia, we subsidise a portion of your shipping costs. Find your country below to check how much you will need to top up for shipping (and the threshold you can meet to qualify for FREE shipping!). 

Once we have received your payment, your order will be dispatched within 1-2 working days and you will receive an email confirmation & unique tracking number when your order is fulfilled (check your email spam!).

With your unique tracking number, you can check your parcel status anytime.

Woman with monolid eyes applying at-home DIY eyelash extensions

DOMESTIC ORDERS

HONG KONG

Shipping Option Delivery Time FREE Shipping for orders above: Shipping Cost
Standard 2-3 Working Days  HK$350 HK$30
Speedy Same or Next Working Day NA HK$50

 
All Hong Kong orders will be shipped with SF Express. 

 

INTERNATIONAL ORDERS

ASIA 

 Destination Delivery Time FREE Shipping for orders above: Shipping Cost - Standard
Singapore 7-14 Working Days 60 SGD 5.7 SGD
Malaysia 9-12 Working Days 211 MYR 20.87 MYR
Japan 7-14 Working Days 6693 JPY 666 JPY
South Korea 7-14 Working Days 59619 KRW 5,952 KRW
Macau 7-14 Working Days 360 MOP 36 MOP
Indonesia 7-14 Working Days 702934 IDR 69,942 IDR
Vietnam 7-14 Working Days 1102202 VND 110,598 VND
Philippines 7-14 Working Days 2509 PHP 248 PHP
China 7-14 Working Days 321 CNY 32 CNY
Taiwan 7-14 Working Days 1412 TWD 141 TWD
Rest of Asia 7-14 Working Days  44 USD 4 USD

 

 OUTSIDE ASIA

 Destination Delivery Time FREE Shipping for orders above: Shipping Cost - Standard
Australia  5-10 Working days 115 AUD 10 AUD
UK  10-11 Working days 63 GBP 7 GBP
Europe 10-11 Working days 74 EUR 7 EUR
US 10-11 Working days 79 USD 9 USD
Canada 10-11 Working days 107 CAD 12 CAD
South America 10-11 Working days 79 USD 9 USD
Rest of the World 10-11 Working days 79 USD 9 USD

 

TERMS AND CONDITIONS OF SHIPPING

.

Not in the above list? The above only shows Standard shipping costs to a select number of countries. You may still order even if your country is not in the above list. Please refer to the shipping cost shown at check-out instead).

Expedited shipping (not shown above) is also possible for all countries and you will be able to see & select this option at check-out.

The above costs / timings are approximations only. The shipment fee / timing calculated by the system (based on live shipping rates provided by shipping carriers) at check-out will take precedence over the above (where there is a discrepancy).

Taxes / customs / tariffs / duties / VAT / import fees etc. - Please note that some destination countries may impose fees or delays to do with customs/tariffs. Zukyun Beauty cannot foresee and is not responsible for any such fees or delays. The customer must bear all such fees.

Delayed parcels - Some countries' authorities may impose extra delays on inbound parcels for local regulatory reasons. Once the parcel has left Hong Kong, it is out of our control and it is the responsibility of the customer to promptly call their local post office quoting their tracking number to retrieve the parcel (if needed). Zukyun Beauty cannot foresee and is not responsible for parcels which are withheld by the country’s post services, and are not otherwise claimed or collected by the customer (and may therefore be returned to Hong Kong). No refunds to the customer are available in this situation. 

Packages which are returned from the destination country to Hong Kong due to unavailable recipient - Please do ensure that you are available to be contacted by your local delivery staff via mobile or email regarding receipt of your package (and if needed, pick up the parcel as soon as you can from your local post office). Zukyun Beauty cannot foresee and is not responsible for any fees or delays caused by this. No refunds to the customer are available if the parcel is not picked up and therefore automatically returned to us in Hong Kong.

Packages which do not arrive in the destination country - Refunds are available if parcels are lost by the carrier. Parcels are not considered lost until 3 months post-shipment. At that point, please send an email to hi@zukyunbeauty.com (include your order number + shipping tracking number) and we will take care of it for you!